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LEGAL / AFTER-SALES

Returns & Refunds Policy

FIDATORQ supplies business customers. The confirmed sales agreement always takes priority over this general policy.

Effective date: July 29, 2026

Inspection and notice

Inspect quantities, packaging and visible condition promptly after delivery. Report shortage, transport damage or visible non-conformity in writing within 7 calendar days, with photos, video and shipment references.

Return authorization

Do not return goods without written return authorization and shipping instructions. Unauthorized returns may be refused. Goods should remain safely stored and reasonably protected while a claim is reviewed.

Custom and private-label goods

Customized, private-label, made-to-order or specially configured products are not returnable for convenience. Confirmed manufacturing defects remain subject to the agreed warranty and remedy.

Available remedies

After verification, the appropriate remedy may be technical support, spare parts, repair, replacement, account credit or refund, depending on the defect, contract and applicable law.

Costs and exclusions

Responsibility for inspection, return freight, duties and related costs depends on the verified cause and transaction terms. Damage from misuse, unauthorized repair, improper storage, normal wear or failure to follow instructions is excluded.